Refund policy

Returns After Shipment
As a general rule, we do not accept returns after products have been shipped. However, if your order has not yet been shipped, it may be possible to cancel it. If you have placed an order by mistake, please contact us at support@mail.store.nextninja.net.

Damage and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.

14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing justification. As with our general policy, the item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 16 business days have passed since your return was approved, please contact us at support@mail.store.nextninja.net.